I love Microsoft's terrible automated voice attendant

Posted by: Marquee de Sells: Chriss insight outlet, on 19 Feb 2009 | View original | Bookmarked: 0 time(s)

Long-time readers may recall when I got an angry caller from a Vista user that had trouble configuring it the way they wanted it. They got to me because they were looking for "sales" using the automated voice attendant that matched my last name instead ("Sells") and forwarded him to me in the middle of a 1:1 in my office. Not wanting to let a customer go away angry, I stopped what I was doing and did my best to try to help. It happened again today, except for an angry middle-aged guy, I got a call...

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