The Importance of Empathy
Posted by: Roland Weigelt,
on 31 Jan 2016 |
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Empathy is (quote) the capacity to understand what another person is experiencing from within the other person's frame of reference, i.e., the capacity to place oneself in another's shoes.Putting yourself in other peoples shoesIf you work on a piece of software, be it as a developer, a designer or a manager, then in your frame of reference, your software is the center of the world. Its very tempting to think that in principle, people really would like to use your software, and that UX issues can...