Delta, Go and See For Yourself
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on 04 Jul 2009 |
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One of the key ingredients in Toyota’s not-so-secret Toyota Production System sauce is Genchi Genbutsu, which literally means “go and see for
yourself” (not to be confused with the philosophy of “go f*** yourself” wildly popular in New York). I hereby nominate Delta’s terminal #3 for the worst terminal at the JFK Airport. That filth hole can be easily fixed… if only Delta went a saw their own mess for themselves.
I was picking someone up from an international...